Terms and Service
Terms & Services
Last Updated: January 2026
Welcome to Weird is Beautiful. By accessing this website, requesting an invoice, placing an order, or purchasing any product, live animal, plant, or supply, you agree to be bound by the following Terms & Services. If you do not agree, please do not proceed with a purchase.
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1. Business Information
Business Name: Weird is Beautiful
Location: Westland, Michigan, USA
Email: weird@weirdisbeautiful.store
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2. Eligibility & Buyer Responsibility
By purchasing from Weird is Beautiful, you confirm that:
You are 18 years of age or older
You are legally permitted to own, receive, and keep the items purchased
You have reviewed and understand all applicable federal, state, county, and local laws
You accept full responsibility for legal compliance
You understand that live animals and live plants involve inherent risk
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3. Products & Classifications
We sell the following product categories:
Live Animals (e.g., jumping spiders)
Clean-Up Crew (isopods, springtails)
Live Plants
Dry Goods (enclosures, décor, accessories, supplies, merchandise)
Each category carries different shipping requirements and risk levels. Buyers are responsible for understanding these differences prior to purchase.
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4. Payments, Invoices & Holds
Payments are completed through invoice links
Invoices are valid for 10 hours
Items are not placed on hold until an invoice is sent
Shipping and shipping add-ons are not included in product pricing
Unpaid invoices are cancelled and items released
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5. Operating Hours & Communication
Operating hours: 10:00 AM – 10:00 PM EST, Monday–Saturday
Messages are answered in the order received
Response times may vary due to volume
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6. Assumption of Risk – Living Items
Live animals, clean-up crew, and live plants are living organisms. Outcomes cannot be guaranteed.
Once an item leaves our possession:
Responsibility transfers fully to the buyer
Transit stress is normal and unavoidable
Environmental conditions, handling, and setup affect survival
Live Animals (Jumping Spiders)
Molting, aging, hair loss, and color changes are normal
Sex, size, morph, and future coloration are not guaranteed
Clean-Up Crew (Isopods & Springtails)
Minor losses during transit are normal we send extra to cover some losses
Population counts are approximate
Establishment success depends on enclosure conditions
Live Plants
Leaf drop, wilting, dormancy, and stress are normal
Variegation, coloration, and patterning are NOT guaranteed
Photos represent the plant at time of listing only
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7. Live Arrival Guarantee (LAG)
The Live Arrival Guarantee applies only when ALL requirements below are met and applies to live animals, clean-up crew, and plants where applicable.
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7.1 Buyer Responsibility – Shipping Add-Ons
Buyers are solely responsible for selecting and purchasing appropriate shipping add-ons, including but not limited to:
Heat packs
Phase packs
Cold packs
Insulation upgrades
Failure to purchase appropriate add-ons VOIDS the Live Arrival Guarantee.
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7.2 Buyer Responsibility – Ship-Out Date & Weather
Buyers must select a ship-out date that aligns with safe weather conditions at:
Seller location
Transit hubs
Delivery location
Choosing to ship during freezing or extreme temperatures due to impatience or convenience is done at the buyer’s risk.
Losses caused by unsafe weather selection are NOT covered.
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7.3 Delivery Method Risk
Residential delivery during extreme temperatures increases risk
Hub pickup is recommended during temperature extremes
Preventable losses due to delivery choice or refusal to wait are not covered.
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7.4 Reporting Windows
Home delivery: 1 hour
Hub pickup: 2 hours
Missed reporting windows void LAG eligibility.
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7.5 Evidence Requirements
All claims require:
Clear photos and continuous video
Photos of all six sides of the shipping box
Visible labels and temperature packs
Timestamped delivery or pickup receipt
Poor or incomplete evidence may result in denial.
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7.6 Approved DOA Resolution
If approved:
Replacement or store credit for item value only
Shipping is non-refundable
Store credit must be used within 6 months
Buyer pays replacement shipping
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8. Shipping Policies
Shipping occurs Monday–Wednesday only
We may delay shipping for safety
Carrier delays, weather events, or regulatory actions are beyond our control
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9. Delivered Package Responsibility
Once marked Delivered, responsibility transfers to the buyer.
We are not responsible for theft, misdelivery, or unattended packages.
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10. Returns, Refunds & Cancellations
All sales are final
No refunds for cancellations
No refunds of shipping costs
Live items are non-refundable except approved LAG claims
Live animals may be returned only as a surrender, with no refund and buyer-paid return shipping.
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10A. Dry Goods (Non-Living Items) Return Policy
Dry goods include enclosures, habitat components, décor, tools, accessories, and merchandise.
Dry goods are final sale unless damaged on arrival
Damage claims must be reported within 48 hours with clear photos
Items must be unused, unassembled, and in original packaging
Buyer is responsible for confirming size, compatibility, and intended use
Opened, used, installed, or modified items are not returnable
Custom or made-to-order items are non-refundable
Approved returns (if any) require buyer-paid return shipping
Original shipping costs are non-refundable
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11. Chargebacks & Payment Disputes
Filing a chargeback without first contacting us:
Voids all guarantees
Constitutes a breach of these Terms
May result in permanent refusal of future sales
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12. Harassment & Conduct
Harassment, threats, abusive language, or unreasonable demands will result in termination of communication and refusal of future sales.
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13. Policy Supremacy
Website policies supersede all private messages, emails, or verbal communication.
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14. Force Majeure
We are not liable for delays or losses caused by events beyond our control, including weather disasters, carrier failures, or acts of government.
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15. Legal Compliance & Restricted States
Buyers are solely responsible for complying with all laws related to live animals, clean-up crew, plants, and supplies.
No refunds will be issued for confiscation, refusal, destruction, or disposal due to Florida, California, Hawaii, or any state or local law.
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16. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential damages
Buyer assumes all risk once items leave our care
We are not responsible for losses after the LAG window
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17. Governing Law
These Terms are governed by the laws of the State of Michigan, United States.
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18. Changes to Terms
We reserve the right to update these Terms at any time without notice.
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19. Contact Information
Westland, Michigan, USA