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Terms and Service

Weird is Beautiful — Terms of Service

Last Updated: April 2026
Business: Weird is Beautiful
Contact: weird@weirdisbeautiful.store
Location: Westland, Michigan, USA

By placing an order, scheduling a pickup, or using this website, you confirm that you have read, understood, and agreed to these Terms of Service and all related policies.

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1. Scope of Products

We sell:

  • Live animals (including but not limited to jumping spiders, feeder insects, isopods, springtails, and clean-up crew)

  • Live plants

  • Non-live goods (including enclosures, décor, tools, substrates, kits, and accessories)

  • Custom and made-to-order items

 

Where policies differ by product type, the most specific policy applies.

 

2. Buyer Responsibility

By purchasing, you confirm that:

  • You are legally permitted to own the items ordered

  • You understand proper care, housing, and environmental requirements

  • You have reviewed all shipping, temperature, and policy requirements

  • You accept full responsibility for compliance with all applicable laws

 

3. Legal Compliance & Restricted States

Buyers are solely responsible for complying with all federal, state, and local laws regarding:

  • Live animals and invertebrates

  • Soil, substrate, and natural materials

  • Plants and organic materials

 

Certain items may be restricted in states such as California, Florida, and Hawaii.

Orders placed in violation of any law are not eligible for refund, replacement, or credit.

 

We are not responsible for confiscation, inspection, delays, or destruction due to legal or regulatory issues.

 

4. Product Variation & Disclosures

 

4.1 Live Animals

Live animals vary naturally in color, size, pattern, temperament, and behavior. Traits may change with age, molt cycles, and environment.

We do not guarantee feeding response, temperament, activity level, or behavior.

 

4.2 Sexing of Jumping Spiders

Sex is listed as male, female, suspected, or unsexed based on best assessment at time of listing. Juveniles cannot always be accurately sexed and are not guaranteed unless stated.

 

4.3 Live Plants

Plants may experience cosmetic changes during shipping or acclimation. Minor imperfections are normal and not grounds for refund.

 

4.4 Enclosures & Supplies

Handmade and 3D printed items may show minor cosmetic variation. These are not considered defects.

 

4.5 Feeder Insects

Feeder insects are live, perishable feeders—not pets.

  • Size, lifespan, and activity vary

  • Minor losses are normal

  • Partial losses are not eligible for refund

 

4.6 Bioactive Materials, Soil, and Invertebrate Compliance

We offer substrates, botanicals, isopods, springtails, and natural materials intended for contained enclosure use.

 

These materials may be subject to regulation, including permits such as the USDA APHIS PPQ 526, depending on species and location.

 

By purchasing, you agree:

  • You are responsible for all legal compliance

  • Materials are for indoor, contained use only

  • Products are not sterile and may contain natural microorganisms

 

We are not responsible for:

  • Mold, microbial activity, or natural biological processes

  • Organisms introduced or developed after setup

  • Regulatory action, confiscation, or permit requirements

 

These characteristics are not considered defects.

 

5. Order Accuracy & Abandoned Orders

Buyers are responsible for accurate shipping and contact information.

Orders delayed, lost, or returned due to incorrect information or failure to receive are not eligible for refund.

 

Orders not completed or responded to within 14 days may be canceled without refund.

 

6. Order Changes & Cancellations

Cancellations are not guaranteed.

 

Approved cancellations for non-live items may be subject to:

  • 50% relisting fee

  • Loss of shipping costs and fees

 

No cancellations once fulfillment or production has begun.

 

7. Local Pickup (Westland, Michigan)

  • Pickup by appointment only

  • Live Arrival Guarantee does not apply

  • Responsibility transfers at pickup

 

Missed appointments may result in cancellation without refund.

 

8. Shipping Policies

 

8.1 General Shipping

Shipping timelines are not guaranteed and depend on safe conditions.

Shipment timing is determined solely by Weird is Beautiful and may be adjusted without notice for animal safety.

 

8.2 Carrier Method & Delivery Type

Shipping options vary by service level.

 

By purchasing, you acknowledge:

  • Not all shipping options support reliable home delivery

  • Delivery method may be adjusted to FedEx Hold for Pickup

  • This is based on carrier limitations, not weather

 

These adjustments are not grounds for refund or dispute.

 

8.3 Split Shipments

Orders containing mixed items may ship separately.

  • Items may arrive at different times

  • Shipping costs are not reduced due to split shipments

 

8.4 Feeder Insect Shipping

Feeder insects may ship separately or via different methods at our discretion.

 

9. Weather & Shipping Conditions

All shipments include appropriate insulation and protection.

 

We reserve the right to:

  • Delay shipment

  • Adjust ship dates

  • Require hub pickup

 

Failure to follow required delivery methods may void guarantee coverage.

 

10. Live Arrival Guarantee (LAG)

 

10.1 Requirements

Applies only when all conditions are met, including:

  • Correct shipping selection

  • Proper receipt of package

 

10.2 Reporting

Issues must be reported within 1 hour with clear documentation.

 

10.3 Resolution

Limited to one of the following:

  • Replacement

  • Store credit

  • Refund of animal cost only

 

Shipping is non-refundable.

 

10.4 Exclusions

LAG does not apply if:

  • Delivery instructions are not followed

  • Package is left unattended

  • Incorrect address is provided

  • Buyer fails to retrieve package

  • Carrier delays occur

  • Shipment is routed to hub and not picked up

  • Buyer expected home delivery from incompatible shipping option

 

10.5 Hub Pickup Responsibility

Packages must be picked up same day.

 

Failure voids guarantee.

 

10.6 Post-Arrival Responsibility

LAG applies only at time of arrival.

 

We are not responsible for:

  • Death after delivery window

  • Husbandry issues

  • Environmental conditions

 

Responsibility transfers fully after the reporting window.

 

11. Feeder Insect Guarantee

Applies only if entire shipment arrives deceased.

Partial losses are normal and not covered.

 

12. Processing Times

Non-live items: 3–10 business days (may vary).

Processing time is separate from shipping time.

 

13. Custom Orders

Custom items:

  • Require extended production time

  • Are final sale once started

  • May not be canceled or modified

 

14. 3D Printed Products

PLA and PETG products:

  • May have natural imperfections

  • Are not heat resistant

  • Are for indoor use only

 

Use is at customer’s risk.

 

15. Returns & Refunds

  • No returns on live items

  • Non-live returns require approval

  • Buyer pays return shipping

 

16. Communication Responsibility

Buyers must monitor email and respond to requests.

 

Failure to respond may result in:

  • Delays

  • Cancellation

  • Void guarantees

 

17. Chargebacks

Filing disputes without contacting us may result in:

  • Loss of guarantees

  • Refusal of future sales

 

18. Conduct

Harassment or abuse may result in refusal of service.

 

19. Right to Refuse Service

We reserve the right to refuse or cancel any order at our discretion.

 

20. Policy Supremacy

Website policies override all other communication.

 

21. Force Majeure

We are not responsible for delays outside our control.

 

22. Limitation of Liability

We are not liable for indirect or consequential damages.

 

23. Changes to Terms

Terms may be updated at any time.

 

24. Governing Law

Governed by the State of Michigan.

 

25. Contact

weird@weirdisbeautiful.store
Westland, Michigan, USA

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